Technology Support Analyst
Job Description
The Technology Support Analyst is responsible for the evaluation, testing, operational maintenance, protection, and support of ConnectShip technology assets through the entire life
cycle. In this role, the candidate will be eliciting, analyzing, and communicating very closely with cross-functional teams, business as well as vendor teams. He/She contributes to
the management of the evaluation, design, testing, implementation, maintenance, performance, and support of infrastructures, applications, and appliances. This position executes
analysis, implementation, maintenance, and support of a variety of hardware and software. He/She provides analysis, implementation, maintenance, and support of an Information Systems
Security model for ConnectShip Information Technology environments.
Responsibilities and Duties
- Provide technical support and troubleshoot end-user issues
- Workstation (desktop and laptop) hardware and software configuration and deployment.
- Network hardware administration and maintenance (switches, printers)
- Diagnoses system issues, and takes corrective actions to ensure continuity of operations
- Identifies and implements technologies and processes to improve the reliability, efficiency, and availability of the systems environment
- Utilizes supplied specifications and standardized tools for work assignments of moderate risk, impact, complexity, and scope
- Server software administration and maintenance
- Database administration (SQL Server)
- Hardware and software inventory management
- Monitors current and emerging technologies, trends, and tools
- Continual training to keep up with emerging technologies
- May be responsible for the work of others, resource allocation, and career development
Minimum Qualifications
- Excellent troubleshooting skills
- Expert knowledge of Windows desktop operating systems
- Experience deploying new desktop hardware
- Experience installing and configuring desktop software
- Experience deploying hardware and software patches
- Experience with Azure cloud platform technology
- Database administration experience (SQL Server)
- Adaptability and the desire to embrace change
- Excellent written and verbal communication skills
- Bachelor's degree in Computer Science or related discipline or the equivalent in education and work experience
Open Positions
Software Development Engineer II
About This Role
ConnectShip, Inc., a UPS subsidiary, builds multi-carrier transportation and logistics software solutions. Our products include on-premises and cloud-based transportation APIs as well as shipping and visibility solutions.
We are looking for talented and motivated software engineers to join our innovative team. This small, dynamic, and flexible environment offers a unique opportunity to showcase your many talents by participating in sophisticated software design and architecture, collaborative, complex problem-solving, and emerging development technologies.
Responsibilities
- Designs and develops software, and supports the development process through architecture, coding, and debugging
- Participates in product/software strategy and design decisions
- Monitors current and emerging technologies, trends, and tools
- Interacts with other functions and departments (requirements, QA, deployment, build team, support and integration, etc.) throughout the software development life cycle
Minimum Qualifications
- Experience in C#/.NET
- Exposure to CI/CD and DevOps processes
- Working understanding of software engineering principles and modern development technologies
- Database experience (SQL Server and Oracle preferred)
- Good written and verbal communication skills
- Bachelor's degree in Computer Science or related discipline, or the equivalent in education and work experience
Senior Information Security Analyst
About This Role
ConnectShip, Inc., a UPS subsidiary, builds multi-carrier transportation and logistics software solutions. Our products include on-premises and cloud-based transportation APIs as well as shipping and visibility solutions.
We are looking for talented and motivated software engineers to join our innovative team. This small, dynamic, and flexible environment offers a unique opportunity to showcase your many talents by participating in sophisticated software design and architecture, collaborative, complex problem-solving, and emerging development technologies.
Responsibilities
- Performs planning, diagnoses risk and system issues, and takes corrective actions to ensure continuity of operations
- Identifies and implements technologies and processes to improve the reliability, efficiency, and availability of the systems environment
- Implementation and administration of on-prem, virtual, and cloud infrastructure security tools
- Document and execute all required security processes
- Manage information security assessments, findings, and remediations
- Implementation and administration of encryption and tokenization tools
- Implementation and administration of multi-factor authentication tools
- Manage hardware and software patching procedures
- Management and administration of corporate infrastructure (switches, firewalls)
- Implementation and administration of corporate data backups and disaster recovery
- Server and workstation hardware and software deployments and patching
- Database encryption administration (SQL Server)
- Server encryption administration (Windows)
- Participation, review, and management of Information Security sync meetings
- Provide technical support and troubleshoot end-user issues
- Monitors current and emerging technologies, trends, and tools
- Continual training to keep up with emerging technologies
- Works with IT team to cover all necessary activities
Minimum Qualifications
- Knowledgeable about current information security trends, techniques, tools, and processes
- Experience with Qualys, CrowdStrike, Sysmon, WinCollect, and Burp Suite software packages
- Experience deploying, administering, and maintaining firewalls
- Experience deploying, administering, and maintaining network switches
- Experience with disaster recovery planning and implementation
- Experience with Azure cloud platform technology
- Database encryption experience (SQL Server)
- Server encryption experience (Windows)
- Experience implementing multi-factor authentication
- Experience deploying servers and workstations (hardware and software)
- Experience deploying hardware and software patches
- Excellent troubleshooting skills
- Adaptability and the desire to embrace change
- Excellent written and verbal communication skills
- Bachelor's degree in Computer Science or related discipline or the equivalent in education and work experience