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Shipping Software
All Solutions
International
Supported Carriers
How to Buy
Partner Resellers
ConnectShip Sales
Support & Learning
Training
Support
REACH Webinars
Resources
Resource Library
Case Studies
Blogistics
Video Library
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Technical Support
Support
Support for Current Customers
Support Home
Technical Support
ConnectShip Technical Support provides a variety of methods for answering member support questions. We provide support resources for both end-users and the integrators who implement our solutions for customers.
What types of technical support does ConnectShip offer?
At ConnectShip, our goal is simple—make shipping management as easy as possible. Whether you require a simple stand-alone or a deeply integrated system, ConnectShip has an offering that will meet your multi-carrier, small package, LTL and freight needs. ConnectShip support options and resources include:
Knowledge Base
- The ConnectShip
Knowledge Base
is free of charge to members and provides answers to issues that have been frequently brought to our Post-Sales Solutions Support’s attention.
Extensive Documentation
- ConnectShip licensed partners and customers experience free unlimited access to additional product documentation, carrier information sample scripts, and utilities.
Support Center
- Current customers can log in to receive free support.
Phone-based Support
- ConnectShip provides phone support for product and integration issues to end users as well as VAR and Certified ConnectShip Integrator Partners. Members can log in to obtain the
Support Center
phone number and hours of operation.