Enhanced Customer Service

ConnectShip™ Merchant lets you put shipping decisions into the hands of your customers, which, in turn, enhances your customer service. You can allow customers to shop among carriers for the best rates and choose the service level they prefer. With ConnectShip™ Merchant, online shoppers have the ability to:

• Choose the speed of delivery and the rate they are willing to pay
• Select a preferred carrier from your carrier relationships
• See their actual delivery costs based on published or negotiated carrier rates and handling charges
• Know when to expect delivery
• Track their packages using actual carrier tracking numbers
  

Improved Order Fulfillment

When connected with a merchant's fulfillment system, ConnectShip™ Merchant can calculate and display helpful information for fulfilling orders placed from the online store. It uses configurable packing algorithms to determine the best packing methods, which can be based on the weights and dimensions of your products. This automates a step in the fulfillment process that is usually time-consuming and based on guesswork.

Customized to Fit Your Business

You can customize ConnectShip™ Merchant to fit your specific business requirements. You have the ability to choose which defined shipping methods (e.g. Next Day Air, Ground, etc.) you want to enable. You can also incorporate custom business logic, such as factoring in additional handling charges or designating non-shipment holidays for when the warehouse is closed.