Login  
Contact Us    
This site uses cookies I'm okay with that More info



FedEx Ship Manager® Server SHA–2 Security Update Effective January 30, 2016

FedEx has announced a change to their encryption requirements. Customers with Windows XP® or Windows® Server 2003 may need to complete a step prior to the change to ensure workstations are secure and can continue communications with FedEx.

Please be aware that once FedEx updates its certificates to SHA-2, electronic shipping customers without one of the Service Packs detailed below will be unable to communicate with FedEx. .

Windows XP or Windows Server 2003 operating systems running Service Pack 2 (and below) alone cannot support SHA-2 encryption. If an update is required, FedEx recommends that you complete one of the following actions prior to 01/30/2016:

Windows XP customers

Windows Server 2003 customers


For SHA-2 update questions or technical assistance, please contact FedEx Support:

United States and Canada call 1.877.339.2774, email websupport@fedex.com.

Europe, the Middle East and Africa (EMEA), email techsupport_emea@fedex.com

Asia-Pacific (APAC), email fdxhelpdesk@fedex.com

Latin America and the Caribbean (LAC), email tsc@corp.ds.fedex